Q) What are the differences between the different types of earring clasps?
A) View the photographs and descriptions of the earring clasps available from Gioielleria Grossi.

Q) What is the difference between a ring described, for example, as white/yellow and a yellow/white one?
A) As far as this example is concerned, it would mean that the white/yellow ring has got yellow stem and a white head, whereas the yellow/white ring has got the opposite features.

Q) Do you ship abroad?
A) Gioielleria Grossi sells and ships all around the world.

Q) Do you ship the jewels in stiff packets?
A) All our products are shipped in elegant boxes protected by a stiff covering in order to avoid damages during shipping. You can use Gioielleria Grossi boxes to hold your jewels when you are not wearing them.

Q) What are the terms of your privacy policy?
A)  Safeguarding your privacy is our priority. When you make your purchases at Gioielleria Grossi all your personal, including your name, surname, address and your credit card number, are encrypted. No one will ever have access to your personal information…

Q) How can I get in contact with Gioielleria Grossi customer care?
A) You can get in contact with Gioielleria Grossi customer care by sending an email. We can assure you that you will be sent a reply within a working day’s time.

Q) Why are Gioielleria Grossi prices so lower than the ones at jewelry shops?
A) Gioielleria Grossi buys products wholesale directly from the manufacturer. The prices at jewelry shops are higher because of the high distribution costs and the use of middlemen transaction that the shops must necessarily add to the price of the product.  

Q) How can I find the right size ring for my fingers?
A) If you already have a ring that is the same size as the one you want to order, measure its inner diameter with a millimetric ruler. If you do not have a similar ring, wrap a piece of non-elastic thread around the finger you want to buy the ring for and then measure the thread with a millimetric rule.

Q) When will I receive the purchased products? How much does delivery cost?
A) If the jewel is available in stock, shipment takes place the next working day. Following the receipt of the payment.

Q) Can I order products which are not in stock? When will they be forwarded?
A) You can also order products which are not available in stock. If the jewels not available, it will take from two to thirty days to be produced.

Q) Can I return the purchased products?
A) Gioielleria Grossi authorizes to return the purchased goods, even without any reason, but within 30 days from receipt if in Italy, 60 days if abroad. It’s sufficient to send an e-mail message to GioielleriaGrossi@msn.com  specifying the order number and the item that you want to return and within 48 hours you will receive the authorization to return with the instructions on how to proceed. As soon as we receive the goods, we will refund the net price that you paid for the item minus 10% of the value for restocking fees, and possible return rates if you used our subscribed carrier by carriage forward. On the contrary, we will refund the total charges if return is caused by our mistake.
Gioielleria Grossi does accept any piercing in restitution in the case it has been used, already worn or damaged. Warning: you can claim your right deriving from restitution only when you respect the following conditions.

• The products must be sent back in their original boxes or envelope.
• The products must be sent back together with a correctly filled that you will receive with the authorization to proceed.

Q) Why do the prices of Gioielleria Grossi`s products change?
A)  Gioielleria Grossi price products depends on gold price. Gold price changes continuously and the same happens for foreign currencies. If the price of the refined gold rises, the prices of Gioielleria Grossi products rise as well. On the other hand, if the price of refined gold falls, the prices if Gioielleria Grossi products drop as well.

Q) Can I have the watches, brought from you, repaired?
A) You can have your watches repaired, but only the ones brought at Gioielleria Grossi. Since they are not our make, there could be an extra charge for the repairing, according to the intervention require.

Q) How can I recognize a gold jewel from a false one?
A) By law, each jewel must be stamped with the manufacturer’s trademark. You can dispel every doubt with a simple test: since gold is not eaten by acids, scraps off a little quantity of metal and wet the jewel with a drop of acid. If the trace disappears, it means that the jewel is false.

Q) What does 18-karat gold mean? What is the meaning of 750 */** gold? What is the “count” of gold?
A) The pure (or “refined”) gold is too malleable to be used alone to make a jewel. The count is the ratio between the pure gold and the other metals contained in the jewel and it is expressed in karats (18/24) or in thousands (750 * /**.

Q) Is the weight indicated on the product card exact?
A) Gioielleria Grossi weighs each product before shipping it to its customers. However, you must also bear in mind that the jewels sold at Gioielleria Grossi are not machine-made, but handmade by carefully selected goldsmiths. As a result, each piece is “unique” and the actual weight of your jewel could differ slightly from one indicated on www.GioielleriaGrossi.co.uk.

Q) What is the difference among yellow, white, red, pink and black gold?
A) The percentage of pure gold and the value of a jewel do not depend on the colour of gold, which is determined by the dosage of other metals contained in the jewel, such as silver and copper. Moreover, it is possible to obtain different colours by adding very thin coatings of other metals to the surface of the jewel. For example, rhodium and ruthenium are used for this purpose.

Q) What is a zirconia? What is the difference between a zirconia and a diamond?
A) A zirconia is a synthetic stone, produced industrially as an imitation of a diamond. The zircon lower degree of hardness than diamonds but is very similar in chemical composition and appearance.

Q) What does the cubic zirconia weight I can find a product card correspond in carats to?
A) Every cubic zirconia's weight at Gioielleria Grossi corresponds to the real weight of a diamond of the same size. The size of the cubic zirconia stones is usually expressed in millimetres but we preferred to write it in carats in order to make the comparison with diamonds more appropriate. Cubic zirconia stones in fact are very similar to diamonds and it is easier to realize the final effect of the jewel is their features are compared.

Q) What is the meaning of the acronyms used to grade diamond clarity?
A)  The clarity of diamonds is graded according to the size of inclusions contained in the stone. If means a pure stone. VVS1/VVS2 means a stone with very few inclusions that are barley visible with 10x magnification. VS1/VS2 means a stone with very few inclusions visible 10x magnification. SI1/SI2 means a stone with inclusions that are visible with 10x magnification.P1/P2/P3 means a stone having inclusions that are visible by naked eye.

Q) What are the main features for evaluating the quality and consequently the price of a diamond?
A) All diamonds are graded according to four features: weight (expressed in carats, equal to 0.2 grams), clarity, colour and cut.

Q) What is the meaning of the acronyms referring to the colour of diamonds?
A) The scale used for diamond colour grading goes from letter d (the most valuable) to the letter z (the least valuable). D stands for exceptional  white +, E exceptional white, F stands for rare white +, G stands for rare white, H white, I/J slightly tinted white, K/L tinted white, M/Z tinted.

Q) Which shape can a diamond be cut into? What is the difference between a diamond and a brilliant?
A) Diamonds can be cut into different shapes in order to increase their brightness. The most widely used and appreciated shape is the round cut or brilliant cut whence the well-known term “brilliant” used to indicate round diamonds: therefore there is no difference between a “diamond” and a “brilliant”. Other common shapes include heart-cut, oval, marquise and pear-shaped.

Q) Are Gioielleria Grossi`s diamonds certified?
A) All the diamonds of considerable value sold individually by   Gioielleria Grossi are certified by the international Gemological Institute as stated in the relative product detail card. Certified  diamonds are delivered sealed in the special guarantee wrapping as shown in the enlarged view of the product detail card, together with the relative guarantee certificate. Usually, diamonds of lower value are not certified because the cost of the certification would significantly affect the price of the jewel.

Q) Can I return certified diamonds even if I have opened the sealed wrapping of the international gemological institute?
A) We are sorry, but to return diamonds certified by the international gemological institute, the sealed wrapping must be intact.

Q) What do you mean by hand-made?
A) All jewels on Gioielleria Grossi are the result of Italian handcraft which permits to maintain among the single samples a sort of equality. On the contrary, some items classified as hand-made, are reproduced each time ex-novo with the consequence of their clear uniqueness and not perfect similarity to the picture.

Q) What are the features of titanium?
A) Titanium is an extremely light and strong metal. In the Mohs scale, which classifies the hardness of minerals and ranges from 1 (the softest, talc) to 10 (the hardest, diamond), titanium is at 6 while gold and silver are at 2, 5 and platinum is at 3, 5. The specific gravity of titanium is 4, 54 and that of gold is 19, 3. Moreover titanium is an ecological metal because it is totally recyclable and hypoallergenic. Thanks to these properties titanium jewels can perfectly bear abrasions, corrosions and any kind of pollution, from urban to industrial emissions, and they can consequently be worn without any aesthetic deteriorations in sea and tropical environment too.

Q) What is the difference between a pave setting and bezel settings?
A) In a pave setting, each stone is set using tiny gold grains that hold the stone. Generally, by extension a “pave” jewel several stones, all of which are set using this method and placed closely together. In the bezel setting, the stone is set using extremely thin gold “wings” that continuously overlap the edge of the stone. This setting is normally used for jewellery to enhance a single stone, held only by polished gold, in the best possible light.